At Send a Love, your happiness is our priority, which is why all of our products come with a 100% Happiness Guarantee. If you’re not fully satisfied with your purchase within 72 hours of receiving it, we’ll do our best to find a solution that meets your expectations.

Any refunds will be credited to the original payment method within 3-5 business days.

If you have any questions, please contact us at [email protected], and we’ll respond promptly.

Delivered in Good Condition

• If an order arrives in good condition and on time, but you’d still like to return it, please email us at [email protected] with your order number.
• Return requests must be submitted within 72 hours of delivery. After this time, we’re unable to process returns.
• A flat $7.95 handling and delivery fee applies for each returned item.

Broken or Damaged Item Policy

• If any item arrives broken or damaged, please send a photo to [email protected] along with your order number so we can replace the item at no cost to you.

Cancellation Policy

• Due to our fast processing times, we offer a 3-hour cancellation window. Requests made after this period cannot be accommodated, as orders are often already packed and scheduled for shipment.
• If needed, you can still return the package for a refund, minus any payment gateway transaction fees.
• For cancellations, email us at [email protected] or call us at +1 (727) 456-9962 from 9 AM to 5 PM EST, Monday through Friday.

Refund Deduction

• Payment gateways (PayPal, Stripe, Apple Pay, etc.) charge a non-refundable transaction fee of 3.5%-4.7%.
• For example, if your order total was $125, PayPal’s 4.5% transaction fee would reduce the refund amount to $114.60.
• For orders under $99, a $7.95 per-item fee applies to cover transaction costs.

Personalized Products - Return Policy

• We cannot accept returns for personalized orders (e.g., custom names, dates).
• However, store credits or discounts up to 50% may be offered if needed.

Customer Error Policy

• We cannot accept returns due to customer error. Please double-check customizations before submitting orders. We’ll do all we can to ensure your satisfaction.

Holiday Season Policy

• During busy holiday seasons, we strive to deliver on time, but delays may occur due to high volume or unexpected conditions.
• Refunds cannot be issued for delays caused by adverse weather or unforeseen circumstances affecting Send a Love or our carriers. Thank you for your understanding.